Frequently Asked Questions
Everything you need to know about shopping with Mai Furniture.
What is the typical delivery timeframe for large furniture items?
Standard delivery for in-stock furniture typically takes 7-14 business days. For oversized items or white-glove delivery services, our logistics team will contact you within 48 hours of purchase to schedule a specific delivery window.
Do you offer assembly services for your products?
Yes, we offer professional 'White Glove Delivery & Assembly' for an additional fee. This service includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Furniture must be in its original condition. Please note that a 15% restocking fee may apply to large furniture returns, and original shipping fees are non-refundable.
Are Mai Furniture products covered by a warranty?
Every piece of furniture comes with a 1-year limited manufacturer's warranty covering structural defects and craftsmanship. This does not cover normal wear and tear or damage caused by improper use.
Can I request fabric or wood finish swatches before purchasing?
Absolutely. We want you to be confident in your choice. You can order up to five material swatches for free via our 'Swatch Request' page to see how colors and textures look in your home's lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your furniture in monthly installments.